You might have heard that there are some changes coming to QuickBook’s customer care policy. However, it’s probably not going to affect you as much as you think. Here’s what you need to know about how and why the QuickBooks customer care policy is changing.
Sort of. As of May 2023, there won’t be any new add-ons for QuickBooks desktop, and security updates won’t be happening. However, that doesn’t mean your QuickBooks desktop will just stop working. You’ll still be able to use the software and access some help and support.
QuickBooks desktop is being phased out in favor of the online version. Since most software these days is going towards being cloud-based, this is actually pretty standard for the industry. The QuickBooks, customer care policy will change a little, but you’ll still be able to use QuickBooks online.
Yes – Intuit, the company that owns QuickBooks, has some of the best technical support in the business. There are lots of help files, tutorials, videos and more online, as well as live support. So, just because there are changes coming to the QuickBooks customer care policy, you definitely won’t be left high and dry!
Yes. Intuit, the software company that owns QuickBooks, is moving towards an online-only model. That means that while your desktop software will still work, there won’t be any more updates or add-ons. Eventually, since software has to be updated to continue working on newer operating systems, which might mean it won’t work anymore, but that will not happen overnight. So if you haven’t started transitioning to the cloud, you do have time!
QuickBooks is still going to be around – which is good news because it’s the biggest accounting software in the world if you’re talking about small and medium businesses. However, they are switching to an online or cloud-only model, which will mean some changes to QuickBook’s customer service policy.
Most of the big changes to the QuickBooks customer service policy, support and updates for QuickBooks desktop will happen by May 2023. These changes will not make your software stop working overnight, but if you’ve been considering going cloud-based with your accounting system, now is a good time to start thinking about the transition!